# How Cisco uses Workato

**6,000 hours**: “6,000 hours returned annually to sellers”

As published on [workato.com](https://www.workato.com/customers/cisco). Captured by usedby on 2026-10-05.

- Company: [Cisco](https://www.usedby.ai/companies/cisco.md)
- Tool: [Workato](https://www.usedby.ai/tools/workato.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Teams: Sales, Operations, IT

## What the story says

Cisco's SMB and Mid-Market sales organization uses Workato to automate manual sales operations in its Commerce Hub, such as deal approvals and data entry, by integrating Salesforce and other systems. It is also building AI agents on this foundation to surface insights to sellers and carry out some sales tasks.

Summary written by usedby from the source page, in English. The figures are those of Workato and Cisco, not ours.

> 6,000 hours returned annually to sellers, increasing seller productivity

- **29,000**: “29,000 manual tasks automated across sales operations”

> Workato is enabling Cisco to use agents as real teammates.
>
> Ignacio Castroverde, Senior Director, SMB and Midsize Sales Acceleration Company, Cisco

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 6,000 hours is printed word for word on the page, near the name of Cisco.
- Checked: the passage quoted above is copied word for word from the page, near the name of Cisco.
- Checked: Cisco uses Workato. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/cisco-workato · How we check: https://www.usedby.ai/methodology