# How Citizens Advice Scotland uses PolyAI

As published on [poly.ai](https://poly.ai/customers/citizens-advice-scotland). Captured by usedby on 2026-11-15.

- Company: [Citizens Advice Scotland](https://www.usedby.ai/companies/citizens-advice-scotland.md)
- Tool: [PolyAI](https://www.usedby.ai/tools/polyai.md)
- Industry: [Non-profit & NGO](https://www.usedby.ai/companies/industry/non-profit-ngo.md)

## The use case: how Citizens Advice Scotland deploys PolyAI

The voice assistant routes callers to local advisers through a conversation in natural language.

Summary written by usedby from the source page, in English. The figures are those of PolyAI and Citizens Advice Scotland, not ours.

## Other companies using PolyAI

- [Atos](https://www.usedby.ai/companies/atos.md) — Confirmed
- [Audibel](https://www.usedby.ai/companies/audibel.md) — Confirmed
- [Big Table Group](https://www.usedby.ai/companies/big-table-group.md) — Confirmed
- [Carter's](https://www.usedby.ai/companies/carter-s.md) — Confirmed
- [Côte Brasserie](https://www.usedby.ai/companies/cote-brasserie.md) — Confirmed
- [Diamond Recovery](https://www.usedby.ai/companies/diamond-recovery.md) — Confirmed

## What usedby checked

- Checked: Citizens Advice Scotland uses PolyAI. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/citizens-advice-scotland-polyai · How we check: https://www.usedby.ai/methodology