# How City of Cape Coral uses Yellow.ai

**24/7** Citizen support availability

As published on [yellow.ai](https://yellow.ai/case-study/city-of-cape-coral-automated-citizen-support/), May 2026. Captured by usedby on 2026-10-08.

- Company: [City of Cape Coral](https://www.usedby.ai/companies/city-of-cape-coral.md)
- Tool: [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md)

## What the story says

The city uses Yellow.ai chat and Voice AI agents, in English and Spanish, to help residents find information and report issues conversationally. The agents create backend tickets for 311 requests, including after-hours calls.

Summary written by usedby from the source page, in English. The figures are those of Yellow.ai and City of Cape Coral, not ours.

> Cape Coral also expanded into Voice AI-powered 311 support, allowing residents to report issues even after city offices closed. Citizens can now call 311 after hours to report concerns such as missed trash pickups or blocked roads, with the AI system automatically creating emergency tickets in the backend.

> Pick a good partner like Yellow.ai and they’ll help you through it… someone who again has some patience… and someone that is onshore and can translate any of the necessary nuances to the back office people who are doing the work.
>
> Michelle Hoffman, ITS Director

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 24/7 is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of City of Cape Coral.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: City of Cape Coral uses Yellow.ai. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/city-of-cape-coral-yellow-ai · How we check: https://www.usedby.ai/methodology