# How ClassPass uses Assembled

**12%** increase in org-wide agent adherence

As published on [assembled.com](https://www.assembled.com/case-study/classpass). Captured by usedby on 2026-10-08.

- Company: [ClassPass](https://www.usedby.ai/companies/classpass.md)
- Tool: [Assembled](https://www.usedby.ai/tools/assembled.md)
- Industry: [Sports & Fitness](https://www.usedby.ai/companies/industry/sports-fitness.md)
- Teams: Customer Experience, Partner team

## The use case: how ClassPass deploys Assembled

ClassPass's customer experience and partner support teams use Assembled's workforce management platform to forecast contact volume, schedule agents for chat and email support, and monitor agent adherence in real time. It replaced spreadsheet-based scheduling.

Summary written by usedby from the source page, in English. The figures are those of Assembled and ClassPass, not ours.

> Managers in the core CX team, which helps resolve issues and add value for ClassPass membership subscribers, used Assembled to gain a transparent understanding of what agents were doing, when.

- **30 countries**: “ClassPass now contributes to the well-being of members across 30 countries.”

> Assembled has improved our ability to predict what could happen. We're using the platform to determine our future forecasting and our headcount in a way that is much more data-informed. We just have more data, and that makes any decision we make a lot less scary.
>
> Sarah Vanden Broek, Senior Program Manager, Customer Experience

Source: [assembled.com](https://www.assembled.com/case-study/classpass), captured 2026-10-08.

## Other AI tools used by ClassPass

- [Decagon](https://www.usedby.ai/tools/decagon.md) — Confirmed

## Assembled users in Sports & Fitness

- [Arbiter Sports](https://www.usedby.ai/companies/arbiter-sports.md) — Confirmed
- [Cleveland Golf](https://www.usedby.ai/companies/cleveland-golf.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 12% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of ClassPass.
- Checked: ClassPass uses Assembled. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/classpass-assembled · How we check: https://www.usedby.ai/methodology