# How CLEAR uses Sierra

**4.7** Average customer satisfaction score

As published on [sierra.ai](https://sierra.ai/customers/clear), April 2025. Captured by usedby on 2026-10-07.

- Company: [CLEAR](https://www.usedby.ai/companies/clear.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)
- Teams: Member Experience, Member Care

## What the story says

CLEAR uses an AI agent built on Sierra across web and mobile to answer member questions about airport locations, product details, account management and service comparisons. The agent handles high volumes of inquiries so member care agents can focus on more complex conversations.

Summary written by usedby from the source page, in English. The figures are those of Sierra and CLEAR, not ours.

> CLEAR launched its AI agent built on Sierra across web and mobile, enabling members to ask questions about everything from airport locations and product details to account management and service comparisons.

> Innovation is in our DNA, and Sierra helps us bring that to life in how we care for our members every day.
>
> Caryn Seidman-Becker, Chief Executive Officer

> Sierra gives us back time. Our support team is now focused on more complex, meaningful conversations. If a member wants to speak to a human, that's always an option. This is about augmentation, not elimination.
>
> Adam Luebbers, VP, Member Experience

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 4.7 is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of CLEAR.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: CLEAR uses Sierra. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/clear-sierra · How we check: https://www.usedby.ai/methodology