# How ClickUp uses Maven

**25%**: “Just one week into deploying Maven, rep solves per hour increased 25%.”

As published on [mavenagi.com](https://www.mavenagi.com/customer-stories/clickup), June 2024. Captured by usedby on 2026-10-05.

- Company: [ClickUp](https://www.usedby.ai/companies/clickup.md)
- Tool: [Maven](https://www.usedby.ai/tools/maven.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Customer Support, Tier 1 and Tier 2 technical support, Proactive support services

## What the story says

ClickUp's support team uses Maven's Copilot and Insights inside its ticketing system to get instant ticket summaries and suggested responses. This helps reps handle complex inquiries faster and leaves more time for proactive, retention-focused support.

Summary written by usedby from the source page, in English. The figures are those of Maven and ClickUp, not ours.

> Just one week into deploying Maven, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in proactive retention activities.

> When looking at AI solutions, we needed to be seamless while adding value. A lot of competitors require someone to do the legwork; the same level of involvement per ticket. Maven is right in our ticketing system and is the first thing reps look at now when opening a ticket.
>
> David Doyle, Head of Customer Support

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 25% is printed word for word on the page, near the name of ClickUp.
- Checked: the passage quoted above is copied word for word from the page, near the name of ClickUp.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: ClickUp uses Maven. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/clickup-maven · How we check: https://www.usedby.ai/methodology