# How ClickUp uses Zapier

**917+ hours**: “Across 5,000 tickets, that's roughly 917+ hours back every month.”

As published on [zapier.com](https://zapier.com/customer-stories/clickup). Captured by usedby on 2026-10-04.

- Company: [ClickUp](https://www.usedby.ai/companies/clickup.md)
- Tool: [Zapier](https://www.usedby.ai/tools/zapier.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Customer Support, Support Operations

## What the story says

A support engineer at ClickUp uses Zapier MCP with an AI layer to pull Zendesk ticket context and match it against the internal knowledge base. Reps receive a structured summary with relevant docs, recommended steps and related past tickets before they reply. The same setup also pulls feedback data and review summaries after resolution.

Summary written by usedby from the source page, in English. The figures are those of Zapier and ClickUp, not ours.

> Corey built a system that cut that to 4 minutes. Across 5,000 tickets, that's roughly 917+ hours back every month.

- **5,000**: “His team handles about 5,000 support tickets a month, and each one used to start with 15 minutes of research before a rep could type a reply.”
- **73%**: “At a glance: support ticket triage · helpdesk + issue tracker + knowledge base · Zapier MCP · reported at ClickUp: 917+ hours saved monthly, 73% reduction in research time per ticket”
- **15 minutes**: “Research time dropped from 15 minutes to about 4.”

> Before Zapier MCP, if Zendesk didn’t have a trigger for something, the workflow just didn’t exist. Now, as long as I have the data, I can build exactly what I need.
>
> Corey Smith, Senior Technical Support Engineer

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 917+ hours is printed word for word on the page, near the name of ClickUp.
- Checked: the passage quoted above is copied word for word from the page, near the name of ClickUp.
- Checked: ClickUp uses Zapier. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/clickup-zapier · How we check: https://www.usedby.ai/methodology