# How Clio uses Maven

**4x**: “4x faster live support for technical questions due to lower ticket volume”

As published on [mavenagi.com](https://www.mavenagi.com/customer-stories/clio), February 2026. Captured by usedby on 2026-10-05.

- Company: [Clio](https://www.usedby.ai/companies/clio.md)
- Tool: [Maven](https://www.usedby.ai/tools/maven.md)
- Industry: [Legal & Compliance](https://www.usedby.ai/companies/industry/legal-compliance-legaltech.md)
- Teams: Customer Support

## What the story says

Clio uses Maven's AI agent to answer in-app chat support inquiries autonomously, replacing a legacy rule-based chatbot. Questions it cannot answer with enough confidence are escalated to live reps via Salesforce Messaging with full chat history.

Summary written by usedby from the source page, in English. The figures are those of Maven and Clio, not ours.

> Agent Maven™’s high independent resolution rates and smooth escalations drove frontline efficiencies right away.

- **80%**: “\>80% of inquiries answered autonomously via chat”
- **60%**: “60% more tickets solved (vs legacy chatbot)”

> We knew that we could do better than our legacy chatbot solution. Maven’s cutting-edge platform transformed our customer support experience overnight.
>
> George Sullivan, Senior Director of Customer Support

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 4x is printed word for word on the page, near the name of Clio.
- Checked: the passage quoted above is copied word for word from the page, near the name of Clio.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Clio uses Maven. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/clio-maven · How we check: https://www.usedby.ai/methodology