# How CodeRabbit uses Pylon

**99%**: “Ticket volume scaled 10x with 99% faster resolution time”

As published on [usepylon.com](https://www.usepylon.com/case-study/coderabbit). Captured by usedby on 2026-10-08.

- Company: [CodeRabbit](https://www.usedby.ai/companies/coderabbit.md)
- Tool: [Pylon](https://www.usedby.ai/tools/pylon.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Customer Success, Support, Engineering

## What the story says

CodeRabbit uses Pylon as its support platform, with Slack-native channels for enterprise customers, Linear integration for escalating bugs to engineers, and AI Agents that answer tickets from documentation. It also uses Ask AI, Knowledge Gaps, and automations for routing and filtering.

Summary written by usedby from the source page, in English. The figures are those of Pylon and CodeRabbit, not ours.

> Response time transformation: Ticket volume scaled 10x with 99% faster resolution time

- **25%**: “AI-powered deflection: Approximately 25% of tickets resolved automatically by AI agents”
- **10+**: “Team scaling: Built global 24/7 support team from scratch to 10+ agents in under 4 months”

> The way Pylon allows you to work where your colleagues already exist is the change for us.
>
> Daniel Cohen, VP of Customer Success

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 99% is printed word for word on the page, near the name of CodeRabbit.
- Checked: the passage quoted above is copied word for word from the page, near the name of CodeRabbit.
- Checked: CodeRabbit uses Pylon. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/coderabbit-pylon · How we check: https://www.usedby.ai/methodology