# How Coinbase uses Resolve

**72%**: “72% reduction in investigation time”

As published on [resolve.ai](https://resolve.ai/customers/coinbase), January 2025. Captured by usedby on 2026-10-04.

- Company: [Coinbase](https://www.usedby.ai/companies/coinbase.md)
- Tool: [Resolve](https://www.usedby.ai/tools/resolve.md)
- Industry: [Crypto & Web3](https://www.usedby.ai/companies/industry/crypto-web3.md)
- Teams: Central engineering, SRE, On-call engineers

## What the story says

Coinbase uses Resolve AI as an AI SRE that joins incident channels, triages alerts and investigates incidents across Datadog, deploy and Terraform data to answer what changed. Engineers also ask it in Slack about SLO health, recent changes and load tests to ground their day-to-day production work.

Summary written by usedby from the source page, in English. The figures are those of Resolve and Coinbase, not ours.

> 72% reduction in investigation time: incidents that previously required long manual triage now move from alert to informed action in minutes, not half an hour or more.

- **Under 10 minutes**: “Under 10 minutes to likely root cause: faster answers on what changed reduce the duration of degraded sign in, funding, trading, and withdrawal flows.”
- **100 engineers**: “more than 100 engineers use Resolve AI in over 250 weekly sessions to check SLOs, recent Terraform applies and deploys, and whether a spike is a real issue or a load test before rolling out changes.”

> ResolveAI proved it could deliver real results in a constrained environment. It identified dependencies, surfaced accurate root causes 72% faster than our teams, all while integrating cleanly into our existing stack.
>
> Angelo Marletta, Software Engineer

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 72% is printed word for word on the page, near the name of Coinbase.
- Checked: the passage quoted above is copied word for word from the page, near the name of Coinbase.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Coinbase uses Resolve. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/coinbase-resolve · How we check: https://www.usedby.ai/methodology