# How Commonwealth Bank uses H2O.ai

**2 days**: “Decreased time to prototype new models from weeks to 2 days”

As published on [h2o.ai](https://h2o.ai/case-studies/cba-boosts-the-banks-ai-capabilities-to-generate-better-customer-and-community-outcomes/). Captured by usedby on 2026-10-07.

- Company: [Commonwealth Bank](https://www.usedby.ai/companies/commonwealth-bank.md)
- Tool: [H2O.ai](https://www.usedby.ai/tools/h2o-ai.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: data scientists, data engineers, business users

## What the story says

Commonwealth Bank uses H2O.ai's AI Cloud across the organisation, for data scientists, data engineers and business users, to build machine learning models for personalised customer offers, bill and cash flow prediction, fraud protection, lending decisions and risk management.

Summary written by usedby from the source page, in English. The figures are those of H2O.ai and Commonwealth Bank, not ours.

> Decreased time to prototype new models from weeks to 2 days

> From our peak in 2022, we’ve reduced customer scam losses by 76%. AI has allowed us to keep our customers safe in ways that simply weren’t possible before. AI has been a means to improve customer service. We are using it in any number of ways from fraud detection, to anti-money laundering, serving our customers through our products and services.
>
> Dan Jermyn, Chief Decision Scientist

> We aspire to be the trusted partner at the centre of our customers’ financial lives.
>
> Matt Comyn, CEO, Commonwealth Bank of Australia

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 2 days is printed word for word on the page, near the name of Commonwealth Bank.
- Checked: the passage quoted above is copied word for word from the page, near the name of Commonwealth Bank.
- Checked: each number in our summary is printed on the page.
- Checked: Commonwealth Bank uses H2O.ai. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/commonwealth-bank-of-australia-h2o-ai · How we check: https://www.usedby.ai/methodology