# How Community Choice Credit Union uses Zest AI

**57%**: “the lending team has gone from 0% to 57% automation”

As published on [zest.ai](https://www.zest.ai/customer-stories/community-choice-credit-union). Captured by usedby on 2026-10-24.

- Company: [Community Choice Credit Union](https://www.usedby.ai/companies/community-choice-credit-union.md)
- Tool: [Zest AI](https://www.usedby.ai/tools/zest.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: Lending, Consumer Lending
- Customer since (as the page says): CCCU partnered with Zest AI in 2023

## The use case: how Community Choice Credit Union deploys Zest AI

Community Choice Credit Union uses Zest AI's machine learning underwriting to automate and speed up lending decisions across its credit card, auto, personal loan and home equity portfolios, integrated with its MeridianLink loan origination system.

Summary written by usedby from the source page, in English. The figures are those of Zest AI and Community Choice Credit Union, not ours.

> In CCCU’s first 90 days using Zest AI’s home equity underwriting solution, the lending team has gone from 0% to 57% automation. This boost in efficiency allowed them to see results quickly with 300+ borrowers approved on the same day they applied.

- **300+**: “This boost in efficiency allowed them to see results quickly with 300+ borrowers approved on the same day they applied.”
- **63%**: “63% personal loan decisions automated”
- **60%**: “60% credit card decisions automated”

> Community Choice Credit Union’s partnership with Zest AI helps us stay committed to serving our members, allowing us to expand access to credit and deliver fast, instant decisions that members have come to expect.
>
> Devin T. Neu, AVP, Consumer Lending

Source: [zest.ai](https://www.zest.ai/customer-stories/community-choice-credit-union), captured 2026-10-24.

## Zest AI users in Banking & Mortgages

- [All In Credit Union](https://www.usedby.ai/companies/all-in-credit-union.md) — Confirmed
- [Altra Federal Credit Union](https://www.usedby.ai/companies/altra-federal-credit-union.md) — Confirmed
- [Clark County Credit Union](https://www.usedby.ai/companies/clark-county-credit-union.md) — Confirmed
- [Commonwealth Credit Union](https://www.usedby.ai/companies/commonwealth-credit-union.md) — Confirmed
- [Credit Union West](https://www.usedby.ai/companies/credit-union-west.md) — Confirmed
- [Desert Valleys FCU](https://www.usedby.ai/companies/desert-valleys-fcu.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 57% is printed word for word on the page, near the name of Community Choice Credit Union.
- Checked: the passage quoted above is copied word for word from the page, near the name of Community Choice Credit Union.
- Checked: Community Choice Credit Union uses Zest AI. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/community-choice-credit-union-zest · How we check: https://www.usedby.ai/methodology