# How Concora Credit uses Sanas

**500+ agents**: “500+ agents across the two BPO partners were working with Sanas”

As published on [sanas.ai](https://www.sanas.ai/customer-stories/concora-credit), October 2026. Captured by usedby on 2026-10-08.

- Company: [Concora Credit](https://www.usedby.ai/companies/concora-credit.md)
- Tool: [Sanas](https://www.usedby.ai/tools/sanas.md)
- Teams: Customer Service, Recovery

## What the story says

Concora Credit uses Sanas across two offshore BPO partners in the Philippines to improve call clarity on customer service and recovery calls. It rolled the tool out to frontline agents after evaluating it against test and control groups.

Summary written by usedby from the source page, in English. The figures are those of Sanas and Concora Credit, not ours.

> Concora Credit runs customer service and recovery operations through two offshore BPO partners in the Philippines. After a rigorous, data-driven evaluation, Concora rolled Sanas out across both partners and had more than 500 agents working with Sanas within a month.

> We got the rollout up and running quickly, and we hit our milestone in that same timeframe.
>
> Director of BPO Management, Concora Credit, Director of BPO Management

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 500+ agents is printed word for word on the page, near the name of Concora Credit.
- Checked: the passage quoted above is copied word for word from the page, near the name of Concora Credit.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Concora Credit uses Sanas. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/concora-credit-sanas · How we check: https://www.usedby.ai/methodology