# How Concord Orthopaedics uses Assort Health

**50%** of referrals matched to a better-fit provider

As published on [assorthealth.com](https://www.assorthealth.com/customers/concord-orthopaedics-customer-story), October 2026. Captured by usedby on 2026-10-08.

- Company: [Concord Orthopaedics](https://www.usedby.ai/companies/concord-orthopaedics.md)
- Tool: [Assort Health](https://www.usedby.ai/tools/assort-health.md)
- Teams: Patient Care Team, Referral Coordinators

## What the story says

Concord Orthopaedics, an independent orthopedic practice, uses Assort Health's AI agents to answer inbound patient calls for scheduling, messages, refills and routing. It also uses an outbound agent to process incoming referrals and schedule referred patients.

Summary written by usedby from the source page, in English. The figures are those of Assort Health and Concord Orthopaedics, not ours.

> Hold times and abandoned calls fell to almost zero. Concord moved from queues of 40 to 60 callers and waits of up to an hour to calls being answered immediately, so patients no longer have to repeatedly call back or give up before getting help.

> What Assort brought to us was the ability to address our single greatest operational roadblock, which was patient access to the practice. It was almost an immediate solution. Our hold time has gone to almost zero, our calls are being answered, and patients are able to get seen by providers in a more timely manner.
>
> Jen White, Chief Executive Officer, Concord Orthopaedics

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 50% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Concord Orthopaedics.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Concord Orthopaedics uses Assort Health. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/concord-orthopaedics-assort-health · How we check: https://www.usedby.ai/methodology