# How Confluent uses Glean

**15k+ hours**: “15k+ hours saved monthly across all Confluent employees using Glean”

As published on [glean.com](https://www.glean.com/resources/customer-stories/confluent). Captured by usedby on 2026-10-07.

- Company: [Confluent](https://www.usedby.ai/companies/confluent.md)
- Tool: [Glean](https://www.usedby.ai/tools/glean.md)
- Industry: [Data & Analytics](https://www.usedby.ai/companies/industry/data-analytics.md)
- Teams: Support, Customer Success, Sales Engineering, Account executives

## What the story says

Confluent uses Glean's AI-powered search to let employees find information spread across more than 20 internal tools such as Slack, Salesforce, and Confluence from one place. Support, Customer Success, Sales Engineering, account executives, and new hires use it to resolve tickets, reuse past deal material, and onboard.

Summary written by usedby from the source page, in English. The figures are those of Glean and Confluent, not ours.

> Glean indexed Confluent’s 20+ tools, including Slack, Salesforce, and Confluence, with minimal setup.

- **5–10 minutes**: “Technical Support teams reduced investigation time per ticket by 5–10 minutes, improving response times.”
- **70%**: “Today, more than 70% of Confluent employees actively use Glean — a higher adoption rate than many other internal SaaS tools.”

> Looking back on the hundreds of technology projects we’ve led internally, Glean was high impact and low effort,
>
> Shahan Parshad, VP of Business Technology & Data

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 15k+ hours is printed word for word on the page, near the name of Confluent.
- Checked: the passage quoted above is copied word for word from the page, near the name of Confluent.
- Checked: each number in our summary is printed on the page.
- Checked: Confluent uses Glean. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/confluent-glean · How we check: https://www.usedby.ai/methodology