# How Conrad Electronic uses Celonis

**€10M**: “Conrad has realized over €10M in value though Celonis in just three years”

As published on [celonis.com](https://www.celonis.com/solutions/stories/conrad-electronic-order-management-automation). Captured by usedby on 2026-10-24.

- Company: [Conrad Electronic](https://www.usedby.ai/companies/conrad-electronic.md)
- Tool: [Celonis](https://www.usedby.ai/tools/celonis.md)
- Teams: Customer Service, Order Management, Operational Purchasing, Logistics, Customer Care, Warehouse Management, Center of Excellence
- Customer since (as the page says): Conrad Electronic’s process optimization journey began in 2021

## The use case: how Conrad Electronic deploys Celonis

Conrad Electronic uses Celonis process mining and process management across its Order-to-Cash and Purchase-to-Pay workflows. It applies them to reduce order cancellations and product returns, prioritize open orders, classify customer service tickets with AI, and document its processes.

Summary written by usedby from the source page, in English. The figures are those of Celonis and Conrad Electronic, not ours.

> Speaking of measuring impact, Conrad has realized over €10M in value though Celonis in just three years – earning the CoE team a milestone award.

- **40% to 90%**: “increasing order-block-processing automation from 40% to 90%”

> Process intelligence is really important to drive AI use cases. You have to understand the process in the business context to define what kind of AI solution is suitable.
>
> Christoph Hohmann, Director of Process Management

Source: [celonis.com](https://www.celonis.com/solutions/stories/conrad-electronic-order-management-automation), captured 2026-10-24.

## Other companies using Celonis

- [ABB](https://www.usedby.ai/companies/abb.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [AstraZeneca](https://www.usedby.ai/companies/astrazeneca.md) — Confirmed
- [Autodesk](https://www.usedby.ai/companies/autodesk.md) — Confirmed
- [B3](https://www.usedby.ai/companies/b3.md) — Confirmed
- [BMW](https://www.usedby.ai/companies/bmw.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure €10M is printed word for word on the page, near the name of Conrad Electronic.
- Checked: the passage quoted above is copied word for word from the page, near the name of Conrad Electronic.
- Checked: Conrad Electronic uses Celonis. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/conrad-electronic-celonis · How we check: https://www.usedby.ai/methodology