# How Conrad Electronic uses Celonis

**€2M**: “has saved more than €2M”

As published on [celonis.com](https://www.celonis.com/solutions/stories/conrad-electronics-process-mining). Captured by usedby on 2026-11-04.

- Company: [Conrad Electronic](https://www.usedby.ai/companies/conrad-electronic.md)
- Tool: [Celonis](https://www.usedby.ai/tools/celonis.md)
- Teams: Order Management, Operational Excellence, Order-to-Cash, Procure-to-Pay, Customer Communications, Inventory Management
- Customer since (as the page says): Starting their Celonis journey in 2020

## The use case: how Conrad Electronic deploys Celonis

Conrad Electronics uses Celonis Process Mining to gain transparency into its Order Management process, using automated alerts for at-risk orders and recommended next actions to cut delivery delays and order cancellations. It has since extended Celonis to Order-to-Cash, Procure-to-Pay, Customer Communications and Inventory Management.

Summary written by usedby from the source page, in English. The figures are those of Celonis and Conrad Electronic, not ours.

> Today, Conrad uses Celonis enterprise-wide in areas such as Order-to-Cash, Procure-to-Pay, Customer Communications, and Inventory Management, and has saved more than €2M.

- **1.8%**: “Lowered the order rejection rate from 2.5% to 1.8%.”

> With Celonis, we can systematically identify and eliminate inefficiencies across customer segments and material groups. That helps us delight customers – in a quantifiable way.
>
> Jörg Frenzel, Director Operational Excellence, Conrad Electronics SE

Source: [celonis.com](https://www.celonis.com/solutions/stories/conrad-electronics-process-mining), captured 2026-11-04.

> Process intelligence is really important to drive AI use cases. You have to understand the process in the business context to define what kind of AI solution is suitable.
>
> Christoph Hohmann, Director of Process Management

Source: [celonis.com](https://www.celonis.com/solutions/stories/conrad-electronic-order-management-automation), captured 2026-10-24.

## Other companies using Celonis

- [ABB](https://www.usedby.ai/companies/abb.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Alstom transport](https://www.usedby.ai/companies/alstom-transport.md) — Confirmed
- [AstraZeneca](https://www.usedby.ai/companies/astrazeneca.md) — Confirmed
- [Autodesk](https://www.usedby.ai/companies/autodesk.md) — Confirmed
- [B3](https://www.usedby.ai/companies/b3.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-04.

- Checked: the figure €2M is printed word for word on the page, near the name of Conrad Electronic.
- Checked: the passage quoted above is copied word for word from the page, near the name of Conrad Electronic.
- Checked: Conrad Electronic uses Celonis. Confirmed line. Latest check across sources: 2026-11-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/conrad-electronics-celonis · How we check: https://www.usedby.ai/methodology