# How Conservice uses Hiver

**265 hours**: “265 hours saved every month through Automation, Notes, Templates, and AI Tagging”

As published on [hiverhq.com](https://hiverhq.com/customers/conservice). Captured by usedby on 2026-10-03.

- Company: [Conservice](https://www.usedby.ai/companies/conservice.md)
- Tool: [Hiver](https://www.usedby.ai/tools/hiver.md)
- Teams: Account Management, Client Success, Transitions

## What the story says

Conservice's Account Management team uses Hiver shared inboxes grouped by client account to centralize client communication. Rule-based routing and automations assign requests to the right account manager, while notes, templates, analytics and an Asana integration support continuity and coordination.

Summary written by usedby from the source page, in English. The figures are those of Hiver and Conservice, not ours.

> 265 hours saved every month through Automation, Notes, Templates, and AI Tagging—time the team now invests directly in client service.

- **30%**: “30% faster response times across client communication, even during high-volume billing cycles.”
- **15%**: “A 15% increase in client capacity per account manager, enabling the team to manage more portfolios without additional workload.”
- **40%**: “40% improvement in response consistency, ensuring every client receives clear and complete communication.”
- **7,000**: “Hiver triggers more than 7,000 automations each month that route, tag, and prioritize messages automatically.”

> Managing high-volume client communication without structure was our biggest bottleneck. We needed a system that brought order, accountability, and confidence back into our process.
>
> James Ribera, Director of Account Management

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 265 hours is printed word for word on the page, near the name of Conservice.
- Checked: the passage quoted above is copied word for word from the page, near the name of Conservice.
- Checked: Conservice uses Hiver. Confirmed line. Latest check across sources: 2026-10-03.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/conservice-hiver · How we check: https://www.usedby.ai/methodology