# How ConstructConnect uses Dialpad

**28%**: “a 28% year-over-year improvement in inbound lead conversion rates”

As published on [dialpad.com](https://www.dialpad.com/customers/constructconnect/). Captured by usedby on 2026-10-08.

- Company: [ConstructConnect](https://www.usedby.ai/companies/constructconnect.md)
- Tool: [Dialpad](https://www.usedby.ai/tools/dialpad.md)
- Teams: business development, sales, customer success, onboarding, training, support, content team

## What the story says

ConstructConnect uses Dialpad Sell as its unified communications platform for high-volume outbound and inbound calls across sales, customer success, onboarding and content teams. Reps and managers use AI Live Coach cards, AI Scorecards, call transcripts, call routing and live transfers for coaching and onboarding.

Summary written by usedby from the source page, in English. The figures are those of Dialpad and ConstructConnect, not ours.

> Thanks to smarter coaching, better visibility, and more consistent conversations, ConstructConnect achieved a 28% year-over-year improvement in inbound lead conversion rates—a major win for their entire go-to-market strategy.

- **40%**: “Now, that timeline is closer to just three months, nearly a 40% reduction in ramp time.”
- **15%**: “Andy estimates his team has gained back about 15% of their time each day, time they now reinvest in targeted coaching, development, and strategic projects.”
- **800**: “With Dialpad’s flexible platform, they’re able to scale operations seamlessly, supporting a distributed workforce of more than 800 employees across North America.”

> Dialpad isn’t just a phone system. It’s a platform that grows with us,
>
> Andy Frank, Vice President of Sales Enablement

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 28% is printed word for word on the page, near the name of ConstructConnect.
- Checked: the passage quoted above is copied word for word from the page, near the name of ConstructConnect.
- Checked: ConstructConnect uses Dialpad. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/constructconnect-dialpad · How we check: https://www.usedby.ai/methodology