# How Consumers Energy uses Moveworks

**$55,000**: “This one comm resulted in reclaiming 1,000 licenses, saving us $55,000 in only 14 days”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/consumers-energy-saves-money-with-moveworks-internal-communication-software). Captured by usedby on 2026-10-09.

- Company: [Consumers Energy](https://www.usedby.ai/companies/consumers-energy.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Energy, Utilities & Cleantech](https://www.usedby.ai/companies/industry/energy-utilities-cleantech.md)
- Teams: IT, HR, Support
- Customer since (as the page says): In November 2020, Consumers Energy deployed the Moveworks AI Assistant

## What the story says

Consumers Energy deployed the Moveworks AI Assistant (called CEVA) inside Microsoft Teams so employees can resolve IT and HR issues, find information, and take action in one place. The support team also uses it to send targeted messages with tracking, such as asking license owners whether they still need access.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Consumers Energy, not ours.

> AI Assistant sent a simple message asking Adobe Acrobat Professional license owners if they still required access. This one comm resulted in reclaiming 1,000 licenses, saving us $55,000 in only 14 days,” said Langa.

- **16,000 hours**: “In just 12 months, Consumers Energy saved 16,000 hours of employee productivity”
- **35%**: “Moveworks AI Assistant resolves 35% of all employee support requests in minutes, pulls from Consumers Energy’s entire knowledge base, and has more than 1,000 questions answered per month.”
- **2,000**: “Transforming more than 2,000 new knowledge articles into conversational answers employees can self-serve in seconds”
- **20 hours**: “The team estimated 200 hours of implementation work — but Moveworks required only about 20 hours to get the AI Assistant fully deployed.”

> We don’t want to send just another email. People skim those. Moveworks fills in the gaps. Our employees know exactly what to do, and they do it.
>
> Joe Langa, Team Leader, Consumers Energy

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/consumers-energy-saves-money-with-moveworks-internal-communication-software), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure $55,000 is printed word for word on the page, near the name of Consumers Energy.
- Checked: the passage quoted above is copied word for word from the page, near the name of Consumers Energy.
- Checked: Consumers Energy uses Moveworks. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/consumers-energy-moveworks · How we check: https://www.usedby.ai/methodology