# How ContractSafe uses Dust

**1 hour** saved per CSM per annual business review

As published on [dust.tt](https://dust.tt/customers/contractsafe-uses-dust-and-fathom-for-ai-agents), July 2026. Captured by usedby on 2026-10-02.

- Company: [ContractSafe](https://www.usedby.ai/companies/contractsafe.md)
- Tool: [Dust](https://www.usedby.ai/tools/dust.md)
- Industry: [Legal & Compliance](https://www.usedby.ai/companies/industry/legal-compliance-legaltech.md)
- Teams: Sales, Marketing, Customer Support, Operations

## What the story says

ContractSafe uses Dust agents, fed by Fathom call transcripts, to automate post-demo CRM updates and proposals, score and coach customer success calls, flag churn-risk accounts, analyze competitor mentions in past calls, and build annual business review decks.

Summary written by usedby from the source page, in English. The figures are those of Dust and ContractSafe, not ours.

> When a CSM has an annual business review on the calendar, an agent detects it, pulls all relevant account data, builds a talk track, and generates the presentation. Automatically.

- **one to two hours**: “Once the end-to-end sales pipeline is complete, AEs are expected to save one to two hours per deal.”

> The fact that any user can @mention me right inside a Dust conversation has been world-changing,
>
> Alexa Carr, Head of AI Operations and Automation

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 1 hour is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of ContractSafe.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: ContractSafe uses Dust. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/contractsafe-dust · How we check: https://www.usedby.ai/methodology