# How Convey Health Solutions uses Sanas

**80–100%** reduction in communication barrier grievances

As published on [sanas.ai](https://www.sanas.ai/customer-stories/convey-health-solutions), August 2026. Captured by usedby on 2026-10-08.

- Company: [Convey Health Solutions](https://www.usedby.ai/companies/convey-health-solutions.md)
- Tool: [Sanas](https://www.usedby.ai/tools/sanas.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)
- Teams: Contact Center, QA, Compliance

## The use case: how Convey Health Solutions deploys Sanas

Convey Health Solutions deployed Sanas real-time accent translation and noise elimination for its contact center agents serving Medicare members, to reduce communication barriers. It also uses the Sanas enterprise portal for centralized license management, version control, and adoption visibility across its BPO network.

Summary written by usedby from the source page, in English. The figures are those of Sanas and Convey Health Solutions, not ours.

> Convey deployed Sanas to reduce communication barriers for Medicare-eligible members, and cut its tracked grievance KPI by 80–100% in the initial pilot.

- **45 days**: “45 days from first meeting to POC kickoff”
- **~480**: “~480 agents deployed in a single Sunday push”

> Everybody's asking for it right now. It's become part of their lives.
>
> Operations Manager, Philippines Captive Sites, Operations Manager, Philippines Captive Sites

Source: [sanas.ai](https://www.sanas.ai/customer-stories/convey-health-solutions), captured 2026-10-08.

## Other companies using Sanas

- [Alorica](https://www.usedby.ai/companies/alorica.md) — Confirmed
- [Concora Credit](https://www.usedby.ai/companies/concora-credit.md) — Confirmed
- [DeliverThat](https://www.usedby.ai/companies/deliverthat.md) — Confirmed
- [Entrata](https://www.usedby.ai/companies/entrata.md) — Confirmed
- [Global Strategic](https://www.usedby.ai/companies/global-strategic.md) — Confirmed
- [Great Wolf Lodge](https://www.usedby.ai/companies/great-wolf-lodge.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 80–100% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Convey Health Solutions.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Convey Health Solutions uses Sanas. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/convey-health-solutions-sanas · How we check: https://www.usedby.ai/methodology