# How Cox uses Cresta

**20-30%**: “a 20-30% increase in revenue per chat for Residential Sales”

As published on [cresta.com](https://cresta.com/customers/cox). Captured by usedby on 2026-11-07.

- Company: [Cox](https://www.usedby.ai/companies/cox.md)
- Tool: [Cresta](https://www.usedby.ai/tools/cresta.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Teams: Residential Sales, Retention, Contact Center Operations

## The use case: how Cox deploys Cresta

Cox's residential sales and retention chat teams use Cresta's Agentic Assist to guide agents in real time with hints and suggested responses, Cresta Coach to let managers review all conversations and build coaching plans, and Cresta Insights to analyze conversation data for trends.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Cox, not ours.

> In the past year, improved conversation flows have led to a 20-30% increase in revenue per chat for Residential Sales and a 10-20% rise for Retention.

- **2 weeks**: “Sales managers were able to reduce new hire ramp time by 2 weeks”
- **10-20%**: “a 10-20% rise for Retention”
- **10-15%**: “highly engaged agents who followed Cresta’s Real-Time Dynamic Coaching achieved 10-15% higher revenue per chat for Residential Sales”
- **4-6%**: “4-6% increase in net revenue for Retention”

> I can dig into competitor issues by market, which allows me to go to product and marketing to get in front of issues proactively
>
> Joel Winant, Director, Contact Center Operations

Source: [cresta.com](https://cresta.com/customers/cox), captured 2026-11-07.

## Other AI tools used by Cox

- [TrueFoundry](https://www.usedby.ai/tools/truefoundry.md) — Observed

## Cresta users in Telecommunications

- [Comcast](https://www.usedby.ai/companies/comcast.md) — Observed
- [Optimum](https://www.usedby.ai/companies/optimum.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-11-07.

- Checked: the figure 20-30% is printed word for word on the page, near the name of Cox.
- Checked: the passage quoted above is copied word for word from the page, near the name of Cox.
- Checked: Cox uses Cresta. Confirmed line. Latest check across sources: 2026-11-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/cox-communications-cresta · How we check: https://www.usedby.ai/methodology