# How Creditas uses Deepgram

**10%**: “produced a 10% increase in recovery rates and smarter workforce deployment”

As published on [deepgram.com](https://deepgram.com/customers/creditas-transforms-indian-debt-collections-with-deepgram). Captured by usedby on 2026-10-09.

- Company: [Creditas](https://www.usedby.ai/companies/creditas.md)
- Tool: [Deepgram](https://www.usedby.ai/tools/deepgram.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)

## What the story says

Creditas, an Indian digital debt collections company, uses Deepgram's speech-to-text models, self-hosted in-region on AWS, to transcribe Hindi/English collections calls in real time and in batch. The transcripts support call auditing, compliance monitoring, voicebots, agent coaching and AI-based account scoring.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and Creditas, not ours.

> AI-driven account scoring, powered by Deepgram transcripts, produced a 10% increase in recovery rates and smarter workforce deployment.

- **93%**: “Every interaction is monitored, leading to a 93% reduction in compliance risk, significantly reducing regulatory exposure and ensuring brand protection.”
- **27%**: “Agents handle more complex cases while bots resolve repetitive interactions, driving a 27% efficiency gain across the team.”
- **2–3x**: “Creditas customers report that collections now feel supportive and friction-free, with 2–3x higher engagement rates”

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 10% is printed word for word on the page, near the name of Creditas.
- Checked: the passage quoted above is copied word for word from the page, near the name of Creditas.
- Checked: Creditas uses Deepgram. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/creditas-deepgram · How we check: https://www.usedby.ai/methodology