# How Creovai uses Deepgram

As published on [deepgram.com](https://deepgram.com/customers/creovai). Captured by usedby on 2026-10-09.

- Company: [Creovai](https://www.usedby.ai/companies/creovai.md)
- Tool: [Deepgram](https://www.usedby.ai/tools/deepgram.md)
- Industry: [Artificial Intelligence](https://www.usedby.ai/companies/industry/artificial-intelligence.md)

## What the story says

Creovai, a conversation intelligence and speech analytics platform, uses Deepgram's speech recognition to transcribe customer service phone calls. The transcripts feed its analysis so its customers can surface customer experience insights from voice data.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and Creovai, not ours.

> We made a strategic decision not to invest in building our own transcription engine so that we could leverage the innovation and investments being made by other companies,” said Larsen. “By using ASR providers like Deepgram, we can quickly provide our customers with accurate transcripts

> When we came across Deepgram, what stood out to us and what we noticed as a real differentiator in the market, was its ability to train custom models. As we’ve begun to roll out Deepgram to our customers, we’ve noticed the platform’s distinct ability to quickly and accurately transcribe product and company names, which is critical to them.
>
> Adam Larsen, CTO, Creovai

Source: [deepgram.com](https://deepgram.com/customers/creovai), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Creovai.
- Checked: Creovai uses Deepgram. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/creovai-deepgram · How we check: https://www.usedby.ai/methodology