# How Curology uses Decagon

**65%**: “Curology has significantly reduced customer support operation costs by 65%”

As published on [decagon.ai](https://decagon.ai/case-studies/curology), July 2026. Captured by usedby on 2026-10-07.

- Company: [Curology](https://www.usedby.ai/companies/curology.md)
- Tool: [Decagon](https://www.usedby.ai/tools/decagon.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)
- Teams: Customer Support

## What the story says

Curology, a telehealth skincare company, uses Decagon's AI agent in chat, SMS and email to handle customer support requests such as address changes, order replacements, shipment changes, refunds and shipment status checks. It also supports its sister brand Agency under the same system.

Summary written by usedby from the source page, in English. The figures are those of Decagon and Curology, not ours.

> Since implementing Decagon, Curology has significantly reduced customer support operation costs by 65%.

- **80%**: “Chat, which previously handled just 5% of inquiries, now fields 80% of ticket volume.”

> I appreciate Decagon’s speed and level of execution in our interactions. The team is why I would recommend Decagon. Our company requires technical and emotional connection to customers and the Decagon team understood that nuance to deliver a great experience
>
> Sharon Hedlund, Sr. Director Operations Strategy & Customer Experience

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 65% is printed word for word on the page, near the name of Curology.
- Checked: the passage quoted above is copied word for word from the page, near the name of Curology.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Curology uses Decagon. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/curology-decagon · How we check: https://www.usedby.ai/methodology