# How CustomGPT.ai uses Pinecone

**10,000 paying customers**: “CustomGPT.ai grew to over 10,000 paying customers, each running custom GPT projects built on their own data”

As published on [pinecone.io](https://www.pinecone.io/customers/customgpt-ai/). Captured by usedby on 2026-10-08.

- Company: [CustomGPT.ai](https://www.usedby.ai/companies/customgpt-ai.md)
- Tool: [Pinecone](https://www.usedby.ai/tools/pinecone.md)
- Teams: Engineering

## What the story says

CustomGPT.ai runs its no-code RAG-as-a-Service platform on Pinecone's managed vector database for real-time vector retrieval. This lets its customers build domain-specific GPTs and agents on their own data without CustomGPT.ai managing vector infrastructure.

Summary written by usedby from the source page, in English. The figures are those of Pinecone and CustomGPT.ai, not ours.

> Rapid scale and adoption: CustomGPT.ai grew to over 10,000 paying customers, each running custom GPT projects built on their own data—enabled by Pinecone’s ability to handle hundreds of millions of vectors across thousands of namespaces.

- **\<20ms**: “Pinecone supported \<20ms P50 query latency and 99.95+% uptime”
- **#1**: “CustomGPT.ai achieved the #1 ranking in a RAG accuracy benchmark\*”

> Pinecone lets us focus on innovation and delivering customer value through our RAG-as-a-Service – without getting bogged down with vector database issues. We trust Pinecone to provide the foundational infrastructure we rely on for accurate, production-grade vector retrieval at scale.
>
> Alden Do Rosario, CEO at CustomGPT.ai

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 10,000 paying customers is printed word for word on the page, near the name of CustomGPT.ai.
- Checked: the passage quoted above is copied word for word from the page, near the name of CustomGPT.ai.
- Checked: CustomGPT.ai uses Pinecone. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/customgpt-ai-pinecone · How we check: https://www.usedby.ai/methodology