# How Cuyana uses Crescendo

**54 seconds**: “Our average time to an agent is 54 seconds.”

As published on [crescendo.ai](https://www.crescendo.ai/customer-stories/cuyana-elevated-customer-service). Captured by usedby on 2026-10-07.

- Company: [Cuyana](https://www.usedby.ai/companies/cuyana.md)
- Tool: [Crescendo](https://www.usedby.ai/tools/crescendo.md)
- Teams: Customer Experience
- Customer since (as the page says): Cuyana had already been working with Crescendo’s associate support since 2022

## What the story says

Cuyana uses Crescendo's AI Email and Voice Assistants, together with human associates, to handle customer inquiries such as order status, returns, and exchanges. Complex issues are passed to associates with summaries of customer history and order context.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Cuyana, not ours.

> “Our average time to an agent is 54 seconds. Before, customers waited up to two days. Now they’re connected almost instantly, followed by quick questions to understand their issue and get it resolved in minutes.”

- **mid-80s**: “Since partnering with Crescendo, customer satisfaction has remained steady in the mid-80s, reflecting the same level of quality and care that defines Cuyana’s products.”

> The support quality we get from Crescendo is phenomenal. It matches the quality we aim for with our products—from the ease of their custom approach and tracking templates to the intuitiveness of their dashboards.
>
> Tyler Gardner, Director of Customer Experience

> Our average time to an agent is 54 seconds. Before, customers waited up to two days. Now they’re connected almost instantly, followed by quick questions to understand their issue and get it resolved in minutes.
>
> Tyler Gardner, Director of Customer Experience

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 54 seconds is printed word for word on the page, near the name of Cuyana.
- Checked: the passage quoted above is copied word for word from the page, near the name of Cuyana.
- Checked: Cuyana uses Crescendo. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/cuyana-crescendo · How we check: https://www.usedby.ai/methodology