# How Daily Harvest uses Kustomer

**10%**: “The team tracked a 10% increase in weekly revenue”

As published on [kustomer.com](https://www.kustomer.com/customers/daily-harvest/). Captured by usedby on 2026-10-09.

- Company: [Daily Harvest](https://www.usedby.ai/companies/daily-harvest.md)
- Tool: [Kustomer](https://www.usedby.ai/tools/kustomer.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: Customer Service

## What the story says

Daily Harvest uses Kustomer as its CRM and customer service platform, integrated with Shopify and Klaviyo, to centralize customer order and communication history and handle inquiries across DTC and retail channels. Agents also use it to see upcoming subscription orders so they can upsell, save subscriptions and offer discounts.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Daily Harvest, not ours.

> Now having visibility in Kustomer to see when a customer's next subscription order is approaching, Daily Harvest service agents can upsell, save subscriptions, and offer strategic discounts with insights from Kustomer.

- **31%**: “A third (31%) of inbound phone calls involve some sort of automation.”

> With Kustomer, Shopify and Klaviyo working seamlessly together, we’ve transformed our customer service into a proactive, revenue-generating function.
>
> YuJin Yong, VP of Digital, Daily Harvest

Source: [kustomer.com](https://www.kustomer.com/customers/daily-harvest/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 10% is printed word for word on the page, near the name of Daily Harvest.
- Checked: the passage quoted above is copied word for word from the page, near the name of Daily Harvest.
- Checked: Daily Harvest uses Kustomer. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/daily-harvest-kustomer · How we check: https://www.usedby.ai/methodology