# How DailyPay uses Assembled

**9,600 hours**: “improved adherence led to 9,600 hours saved per month”

As published on [assembled.com](https://www.assembled.com/case-study/dailypay). Captured by usedby on 2026-10-08.

- Company: [DailyPay](https://www.usedby.ai/companies/dailypay.md)
- Tool: [Assembled](https://www.usedby.ai/tools/assembled.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer Support, Real-time analysts, BPO partners

## What the story says

DailyPay uses Assembled's workforce management platform to schedule and forecast for its customer support agents across multiple sites and BPO partners. It has also adopted Assembled's AI Copilot and AI Voice Agent to assist human agents and handle phone inquiries.

Summary written by usedby from the source page, in English. The figures are those of Assembled and DailyPay, not ours.

> Assembled was deployed across four sites and two BPOs, scheduling an average of 454 agents weekly. This resulted in a 65% reduction in time spent on scheduling and saved real-time analysts (RTAs) 15% of their time.

- **65%**: “This resulted in a 65% reduction in time spent on scheduling”
- **7%**: “DailyPay saw a 7% increase in SLA organization-wide”
- **$1.1 million**: “the equivalent of $1.1 million in annualized productivity gains”
- **5×**: “the company has achieved a 5× return on investment on its Assembled contract”

> Assembled’s BPO connector meant that my BPOs could stay in the tools they were already experts in, and the API would funnel their data into Assembled. Now our new BPOs can be up and running immediately.
>
> Ryan Moore, Vice President, Customer Support & Global BPO Strategy

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 9,600 hours is printed word for word on the page, near the name of DailyPay.
- Checked: the passage quoted above is copied word for word from the page, near the name of DailyPay.
- Checked: DailyPay uses Assembled. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/dailypay-assembled · How we check: https://www.usedby.ai/methodology