# How Databricks uses Moveworks

**$1.5M**: “Databricks avoided approximately $1.5M in staffing costs”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/how-databricks-scaled-support-with-extreme-automation). Captured by usedby on 2026-10-08.

- Company: [Databricks](https://www.usedby.ai/companies/databricks.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Data & Analytics](https://www.usedby.ai/companies/industry/data-analytics.md)
- Teams: IT, HR

## What the story says

Databricks uses an AI assistant called R2DB, built on the Moveworks platform, to give employees a single entry point for IT and HR support. It answers questions, automates routine workflows, and resolves tickets with little or no human involvement.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Databricks, not ours.

> By deflecting routine tickets, Databricks avoided approximately $1.5M in staffing costs

- **73%**: “73% ticket deflection with the Databricks AI Assistant, R2DB”
- **3.5K+**: “3.5K+ weekly answers”
- **70**: “Employee IT NPS rose from 30 to 70 after launch.”

> We’ve reduced agents, deflected thousands of tickets, and saved over a million dollars — all while delivering faster, higher-quality support. R2DB is a game changer.
>
> Naveen Zutshi, CIO, Databricks

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/how-databricks-scaled-support-with-extreme-automation), captured 2026-10-08.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure $1.5M is printed word for word on the page, near the name of Databricks.
- Checked: the passage quoted above is copied word for word from the page, near the name of Databricks.
- Checked: each number in our summary is printed on the page.
- Checked: Databricks uses Moveworks. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/databricks-moveworks · How we check: https://www.usedby.ai/methodology