# How DataGrail uses Pylon

**6** data sources consolidated into single customer

As published on [usepylon.com](https://www.usepylon.com/case-study/datagrail). Captured by usedby on 2026-10-08.

- Company: [DataGrail](https://www.usedby.ai/companies/datagrail.md)
- Tool: [Pylon](https://www.usedby.ai/tools/pylon.md)
- Teams: Customer Success, Account Executives

## What the story says

DataGrail's customer success team uses Pylon's Account Intelligence to consolidate customer data from several sources into one view. They build custom health scores, track product adoption gaps, and monitor at-risk accounts.

Summary written by usedby from the source page, in English. The figures are those of Pylon and DataGrail, not ours.

> DataGrail can now instantly see which customers are paying for products they haven't deployed, representing measurable contraction risk, while identifying customers using products beyond their contracts as expansion opportunities.

> Account Intelligence consolidated everything we need to know about our customers into one place. Instead of spending our time hunting for information across different systems, we now have automatic visibility into which customers are at risk and which ones are ready to expand. We can focus on strategic account management rather than just trying to piece together what's happening with each customer.
>
> Elias Kokaly, VP of Customer Success

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 6 is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of DataGrail.
- Checked: DataGrail uses Pylon. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/datagrail-pylon · How we check: https://www.usedby.ai/methodology