# How DBS uses Glean

**10%**: “Glean freed up to 10% of DBS employees’ work hours”

As published on [glean.com](https://www.glean.com/resources/customer-stories/dbs). Captured by usedby on 2026-10-07.

- Company: [DBS](https://www.usedby.ai/companies/dbs.md)
- Tool: [Glean](https://www.usedby.ai/tools/glean.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: Customer Support, HR

## What the story says

DBS uses Glean as an integrated enterprise search and AI platform that indexes internal knowledge through connectors and combines it with external data. Employees also build agents with it, including ones for customer support and HR support.

Summary written by usedby from the source page, in English. The figures are those of Glean and DBS, not ours.

> Glean freed up to 10% of DBS employees’ work hours, enabling focus on more meaningful, value-adding tasks.

- **40,000**: “Ushering forward AI literacy and adoption, with over 40,000 Glean users now at DBS”

> The vision was to marry enterprise knowledge with world knowledge to help employees work faster, smarter, better.
>
> Nimish Panchmatia, Chief Transformation Officer at DBS

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 10% is printed word for word on the page, near the name of DBS.
- Checked: the passage quoted above is copied word for word from the page, near the name of DBS.
- Checked: DBS uses Glean. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/dbs-glean · How we check: https://www.usedby.ai/methodology