# How Dell uses Coveo

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/dell-technologies), January 2018. Captured by usedby on 2026-10-09.

- Company: [Dell](https://www.usedby.ai/companies/dell.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [Semiconductors & Hardware](https://www.usedby.ai/companies/industry/semiconductors-hardware.md)

## The use case: how Dell deploys Coveo

Dell uses Coveo AI-powered search on its Inside Dell intranet so employees can find content, people and expertise. It combines Coveo reporting with Adobe Analytics to improve relevance and identify content gaps across tools such as Jive, ServiceNow and Workday.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Dell, not ours.

> Post launch, ESAT scores climbed from 23% to over 60%, recording the most significant quarterly jump ever by an IT application at Dell and taking home the prize of most improved application each quarter in its first year of operation.

- **23%**: “Inside Dell was the company’s lowest scoring enterprise application for employee satisfaction with an average ESAT score of 23%”
- **165,000**: “brings together 165,000 team members”

> Coveo data and AI will help \[our team\] uncover preferences and priorities in order to build better experiences, whether it’s a new hire trying to navigate the business or a long-standing contributor just trying to stay connected.
>
> Hudson

Source: [coveo.com](https://www.coveo.com/en/resources/case-studies/dell-technologies), captured 2026-10-09.

## Other AI tools used by Dell

- [Automation Anywhere](https://www.usedby.ai/tools/automation-anywhere.md) — Confirmed
- [Celonis](https://www.usedby.ai/tools/celonis.md) — Confirmed
- [Persado](https://www.usedby.ai/tools/persado.md) — Confirmed
- [CallMiner](https://www.usedby.ai/tools/callminer.md) — Observed
- [Codeium](https://www.usedby.ai/tools/codeium.md) — Observed
- [Cohere](https://www.usedby.ai/tools/cohere.md) — Observed

## Coveo users in Semiconductors & Hardware

- [NetApp](https://www.usedby.ai/companies/netapp.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Dell.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Dell uses Coveo. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/dell-technologies-coveo · How we check: https://www.usedby.ai/methodology