# How Delta Defense uses Sigma

**190 people**: “about 190 people were active by early February, averaging close to 100 visits each”

As published on [sigmacomputing.com](https://www.sigmacomputing.com/customers/delta-defense), September 2026. Captured by usedby on 2026-11-14.

- Company: [Delta Defense](https://www.usedby.ai/companies/delta-defense.md)
- Tool: [Sigma](https://www.usedby.ai/tools/sigma.md)
- Teams: Contact Center, Advanced Analytics

## The use case: how Delta Defense deploys Sigma

Delta Defense's contact center replaced hand-assembled spreadsheet reporting with a single governed, near real-time scorecard in Sigma. The scorecard covers call volume, workforce planning, cancellations, membership additions and queue movement, and is used by people from agents up to executives.

Summary written by usedby from the source page, in English. The figures are those of Sigma and Delta Defense, not ours.

> Adoption was immediate: after a January proof of concept, about 190 people were active by early February, averaging close to 100 visits each, checking metrics throughout the day.

- **five to ten times**: “Ware estimates losing the scorecard would cost leaders five to ten times as much time chasing numbers”
- **roughly two weeks**: “she stood up the scorecard in roughly two weeks”
- **ninety percent**: “roughly ninety percent of reporting assembled by hand”

> I've had a vision for a long time, and it's really to get beyond the regurgitation of information. What I call insight is the ability to turn that into something that you can act on. I don't need my business users to have to be analysts.
>
> Steve Ware, Director of Advanced Analytics

Source: [sigmacomputing.com](https://www.sigmacomputing.com/customers), captured 2026-11-13.

## Other companies using Sigma

- [Affirm](https://www.usedby.ai/companies/affirm.md) — Confirmed
- [Armstrong Transport Group](https://www.usedby.ai/companies/armstrong-transport-group.md) — Confirmed
- [Bilt](https://www.usedby.ai/companies/bilt-biltrewards-com.md) — Confirmed
- [Blackstone](https://www.usedby.ai/companies/blackstone.md) — Confirmed
- [Clay](https://www.usedby.ai/companies/clay.md) — Confirmed
- [Conagra Brands](https://www.usedby.ai/companies/conagra-brands.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the figure 190 people is printed word for word on the page, near the name of Delta Defense.
- Checked: the passage quoted above is copied word for word from the page, near the name of Delta Defense.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Delta Defense uses Sigma. Confirmed line. Latest check across sources: 2026-11-14.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/delta-defense-sigma · How we check: https://www.usedby.ai/methodology