# How Denny's uses Auditoria.AI

**60%+**: “reduce process workload by 60%+”

As published on [auditoria.ai](https://www.auditoria.ai/case-studies/dennys/), June 2026. Captured by usedby on 2026-10-07.

- Company: [Denny's](https://www.usedby.ai/companies/denny-s.md)
- Tool: [Auditoria.AI](https://www.usedby.ai/tools/auditoria-ai.md)
- Teams: Accounts Payable, Finance

## What the story says

Denny's uses Auditoria's AP Helpdesk AI agents to monitor and centralize its finance inboxes, detecting the intent of incoming emails, extracting data, searching systems of record, and replying to or prioritizing accounts payable requests such as payment status and short pay inquiries.

Summary written by usedby from the source page, in English. The figures are those of Auditoria.AI and Denny's, not ours.

> See how Denny's used AP Helpdesk to centralize AP inbox communications and reduce process workload by 60%+.

- **12%**: “identified the sending of duplicate invoices in almost 12% of the invoices received”
- **95%**: “95% of the emails received in the inboxes had intents that were detectable by the agents”

> Accuracy has skyrocketed, and the errors we used to deal with constantly have dropped off sharply.
>
> Jay Gilmore, Senior Vice President, Chief Accounting Officer and Corporate Controller

> With Auditoria's advanced AI technology and seamless integration with Workday, we are now adept at managing high volumes of emails and invoices.
>
> Jay Gilmore, SVP, Chief Accounting Officer, Corporate Controller

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 60%+ is printed word for word on the page, near the name of Denny's.
- Checked: the passage quoted above is copied word for word from the page, near the name of Denny's.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Denny's uses Auditoria.AI. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/denny-s-auditoria-ai · How we check: https://www.usedby.ai/methodology