# How Descope uses DevRev

**54%**: “54% reduction in average resolution time”

As published on [devrev.ai](https://devrev.ai/customers/descope), July 2023. Captured by usedby on 2026-10-24.

- Company: [Descope](https://www.usedby.ai/companies/descope.md)
- Tool: [DevRev](https://www.usedby.ai/tools/devrev.md)
- Industry: [Cybersecurity](https://www.usedby.ai/companies/industry/cybersecurity.md)
- Teams: Support, Engineering

## The use case: how Descope deploys DevRev

Descope uses DevRev as a unified support platform that combines Slack, email, and in-app conversations in one inbox. AI agents triage, route, and deflect customer inquiries, and support tickets are linked to engineering issues.

Summary written by usedby from the source page, in English. The figures are those of DevRev and Descope, not ours.

> Average resolution time was reduced by 54%, cutting turnaround from 22.8 days to just 10.4 days. This was driven by enhanced SLA management and DevRev’s AI workflows that streamline ticket triaging and severity assessment.

- **5×**: “5× faster ticket resolution with complete lifecycle visibility”
- **100%**: “100% SLA adherence maintained during scale”
- **32–40%**: “32–40% of inquiries resolved through AI-powered self-service”
- **300M+**: “300M+ users supported daily, up from 10M”

## DevRev users in Cybersecurity

- [SingulrAI](https://www.usedby.ai/companies/singulrai.md) — Confirmed
- [Spintly](https://www.usedby.ai/companies/spintly.md) — Confirmed
- [F5](https://www.usedby.ai/companies/f5.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 54% is printed word for word on the page, near the name of Descope.
- Checked: the passage quoted above is copied word for word from the page, near the name of Descope.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Descope uses DevRev. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/descope-streamlines-support-at-scale-with-automati · How we check: https://www.usedby.ai/methodology