# How Deutsche Bank uses Celonis

As published on [celonis.com](https://www.celonis.com/solutions/stories/deutsche-bank-customer-onboarding). Captured by usedby on 2026-10-08.

- Company: [Deutsche Bank](https://www.usedby.ai/companies/deutsche-bank.md)
- Tool: [Celonis](https://www.usedby.ai/tools/celonis.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: Sales, Operations, Financial crime, KYC Ops

## What the story says

Deutsche Bank uses Celonis process intelligence to get end-to-end visibility of its Know Your Customer (KYC) processes, from customer onboarding to periodic and event-driven reviews. It uses this to benchmark the impact of process changes, speed up onboarding and streamline customer outreach.

Summary written by usedby from the source page, in English. The figures are those of Celonis and Deutsche Bank, not ours.

> With Celonis, Deutsche Bank obtained complete end-to-end visibility of their KYC processes so every stakeholder is looking at a single unified view, and is now able to clearly see how any change impacts process performance and customer experience.

> Celonis helps us spot opportunities to improve the KYC process and reduce our onboarding times, which is super important to the client experience.
>
> Marco Luebbers, Managing Director, Corporate Bank & Investment Bank KYC Ops

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Deutsche Bank.
- Checked: Deutsche Bank uses Celonis. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/deutsche-bank-celonis · How we check: https://www.usedby.ai/methodology