# How Deutsche Telekom uses Sprinklr

**41,000 agents**: “This ambitious project will migrate 41,000 agents to the platform within 18 months”

As published on [sprinklr.com](https://www.sprinklr.com/stories/deutsche-telekom/). Captured by usedby on 2026-10-08.

- Company: [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md)
- Tool: [Sprinklr](https://www.usedby.ai/tools/sprinklr.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Teams: Customer Service, Marketing, Social Media

## What the story says

Deutsche Telekom uses Sprinklr Social to consolidate social listening, engagement and messaging, and Sprinklr Service for social customer care by its agents in Germany. It is preparing to roll out Sprinklr's cloud-based, AI-powered contact-center-as-a-service solution across 11 countries.

Summary written by usedby from the source page, in English. The figures are those of Sprinklr and Deutsche Telekom, not ours.

> Deutsche Telekom is gearing up to deploy Sprinklr's cloud-based, AI-powered Contact-Center-as-a-Service (CCaaS) solution across 11 countries. This ambitious project will migrate 41,000 agents to the platform within 18 months, creating a unified contact center solution for Deutsche Telekom across Europe.

- **180 agents**: “Now, the company has 180 agents in Germany that use Sprinklr Service for social customer care, improving both the customer and agent experience.”
- **11 countries**: “Deutsche Telekom is gearing up to deploy Sprinklr's cloud-based, AI-powered Contact-Center-as-a-Service (CCaaS) solution across 11 countries.”

> Customer service is a top priority for us because it's a real differentiator in our industry,
>
> Bianca Löwemann, Senior Innovation Manager

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 41,000 agents is printed word for word on the page, near the name of Deutsche Telekom.
- Checked: the passage quoted above is copied word for word from the page, near the name of Deutsche Telekom.
- Checked: each number in our summary is printed on the page.
- Checked: Deutsche Telekom uses Sprinklr. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/deutsche-telekom-sprinklr · How we check: https://www.usedby.ai/methodology