# How DHL uses Cognigy

As published on [cognigy.com](https://www.cognigy.com/en/case-study/dhl). Captured by usedby on 2026-10-02.

- Company: [DHL](https://www.usedby.ai/companies/dhl.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)
- Industry: [Logistics & Supply Chain](https://www.usedby.ai/companies/industry/logistics-supply-chain.md)
- Teams: Customer Service

## What the story says

DHL uses a Cognigy AI Agent in its contact center to handle customer service inquiries at large scale, aiming to maintain service quality.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and DHL, not ours.

> DHL, managing over 15 billion letters and parcels annually, deals with around 30 million customer service inquiries each year. Maintaining exceptional service quality at this scale is a significant challenge, but with the implementation of an AI Agent, DHL is effectively enhancing its customer service operations.

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the passage quoted above is copied word for word from the page, near the name of DHL.
- Checked: DHL uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/dhl-cognigy · How we check: https://www.usedby.ai/methodology