# How Diamond Recovery uses PolyAI

**74%** Overall call containment

As published on [poly.ai](https://poly.ai/customers/diamond-recovery), August 2025. Captured by usedby on 2026-10-08.

- Company: [Diamond Recovery](https://www.usedby.ai/companies/diamond-recovery.md)
- Tool: [PolyAI](https://www.usedby.ai/tools/polyai.md)
- Industry: [Hospitals & Care Providers](https://www.usedby.ai/companies/industry/hospitals-care-providers.md)

## The use case: how Diamond Recovery deploys PolyAI

Diamond Recovery uses a PolyAI voice agent to answer incoming patient calls, ask diagnostic questions, collect personal and insurance information, and answer common questions. The collected details are passed securely to a specialist team that sets up treatment plans.

Summary written by usedby from the source page, in English. The figures are those of PolyAI and Diamond Recovery, not ours.

> Since implementing PolyAI, the Diamond Recovery team has experienced multiple positive results. Most importantly, patients appear to be as comfortable engaging with the AI agent for their initial diagnosis as humans.

- **40+**: “Higher enrollment rates, 40+ FAQs resolved automatically, and a 74% containment rate”
- **500**: “Diamond Recovery needed a solution that could handle the increased call volume (500 per day and growing)”

> The PolyAI agent scales to meet our peak call volumes, relieving our overburdened staff and ensuring all calls are triaged efficiently for empathetic patient care.
>
> Mark Oxley, Chief Technology Officer, Diamond Recovery

Source: [poly.ai](https://poly.ai/customers/diamond-recovery), captured 2026-10-08.

## PolyAI users in Hospitals & Care Providers

- [Howard Brown Health](https://www.usedby.ai/companies/howard-brown-health.md) — Confirmed
- [AdaptHealth](https://www.usedby.ai/companies/adapthealth.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 74% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Diamond Recovery.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Diamond Recovery uses PolyAI. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/diamond-recovery-polyai · How we check: https://www.usedby.ai/methodology