# How Digital.ai uses Maven

As published on [mavenagi.com](https://www.mavenagi.com/customer-stories/digital-ai), June 2026. Captured by usedby on 2026-10-05.

- Company: [Digital.ai](https://www.usedby.ai/companies/digital-ai.md)
- Tool: [Maven](https://www.usedby.ai/tools/maven.md)
- Teams: Customer Support
- Customer since (as the page says): In 2024, Digital.ai brought Maven AGI in as an internal copilot

## What the story says

Digital.ai uses Maven as an internal copilot inside Zendesk that searches across the knowledge bases of its six product lines and answers in the context of the open ticket. It later launched a customer-facing AI agent built on the same unified knowledge base.

Summary written by usedby from the source page, in English. The figures are those of Maven and Digital.ai, not ours.

> In 2024, Digital.ai brought Maven AGI in as an internal copilot embedded directly inside Zendesk where the support team already worked. One tool that searched across all six knowledge bases simultaneously and surfaced answers in the context of whatever ticket an engineer had open.

> We brought Maven in to solve a problem that was genuinely slowing our team down — six product lines, six knowledge bases, and engineers spending more time searching than solving. The fact that the team started calling it 'Ask Maven' on their own, before anyone asked them to, tells you everything about whether it worked.
>
> Manfred Kunze, VP of Global Customer Support

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the passage quoted above is copied word for word from the page, near the name of Digital.ai.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Digital.ai uses Maven. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/digital-ai-maven · How we check: https://www.usedby.ai/methodology