# How Frost Bank uses LivePerson

**91%** Customer satisfaction (CSAT)

As published on [liveperson.com](https://www.liveperson.com/resources/success-stories/frost-bank-digital-experience-solutions/), June 2024. Captured by usedby on 2026-10-24.

- Company: [Frost Bank](https://www.usedby.ai/companies/frost-bank.md)
- Tool: [LivePerson](https://www.usedby.ai/tools/live-person.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: Contact Center

## The use case: how Frost Bank deploys LivePerson

Frost Bank uses LivePerson's Conversational Cloud to offer web and in-app messaging staffed by live human agents rather than chatbots. Agents work in LivePerson's Agent Workspace with generative AI tools like Copilot and KnowledgeAI to summarize conversations and suggest answers.

Summary written by usedby from the source page, in English. The figures are those of LivePerson and Frost Bank, not ours.

> With the help of LivePerson’s Conversational Cloud®, Frost is able to connect with customers through digital-first channels and improve agent productivity with the tools they need to keep up with SLAs and customer expectations.

> Sometimes better customer service is the revenue-generating secret. AI allows us to take our humans and turn them into super humans.
>
> Laura Miller, EVP of Consumer Strategy and Digital, Frost Bank

Source: [liveperson.com](https://www.liveperson.com/resources/success-stories/frost-bank-digital-experience-solutions/), captured 2026-10-24.

## LivePerson users in Banking & Mortgages

- [HSBC](https://www.usedby.ai/companies/hsbc.md) — Confirmed
- [Bankwest](https://www.usedby.ai/companies/bankwest.md) — Observed
- [Capitec](https://www.usedby.ai/companies/capitec.md) — Observed
- [Nationwide Building Society](https://www.usedby.ai/companies/nationwide-building-society.md) — Observed
- [PNC](https://www.usedby.ai/companies/pnc.md) — Observed
- [TruMark Financial Credit Union](https://www.usedby.ai/companies/trumark-financial-credit-union.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 91% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Frost Bank.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Frost Bank uses LivePerson. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/digital-experience-solutions-that-protect-frost-s- · How we check: https://www.usedby.ai/methodology