# How DirectTravel uses Cognigy

As published on [cognigy.com](https://www.cognigy.com/en/case-study/direct-travel). Captured by usedby on 2026-10-08.

- Company: [DirectTravel](https://www.usedby.ai/companies/directtravel.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)
- Industry: [Travel & Hospitality](https://www.usedby.ai/companies/industry/travel-hospitality.md)

## What the story says

Direct Travel deployed an AI agent named Simon inside Microsoft Teams and Slack so travelers can handle routine requests such as profile updates and invoice retrieval without leaving their workspace. The agent connects to the contact center and enterprise systems and can hand conversations over to live service teams.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and DirectTravel, not ours.

> The AI agent supports tasks such as profile updates, invoice retrieval, and travel-related inquiries while remaining connected to Direct Travel's contact center environment and enterprise systems.

> Forrester research suggests that over two-thirds of people offered a self-service option will take advantage of it. We selected Cognigy.AI to bring our vision of abundant self-service automation for our customers to fruition. Cognigy.AI has proven to be the perfect fit for our enterprise needs and has enabled us to deliver a truly exceptional customer experience.
>
> Darryl Hoover, CTO @ Direct Travel

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of DirectTravel.
- Checked: DirectTravel uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/direct-travel-cognigy · How we check: https://www.usedby.ai/methodology