# How Directions Credit Union uses Unit21

As published on [unit21.ai](https://www.unit21.ai/customers/directions-credit-union). Captured by usedby on 2026-10-07.

- Company: [Directions Credit Union](https://www.usedby.ai/companies/directions-credit-union.md)
- Tool: [Unit21](https://www.usedby.ai/tools/unit21.md)
- Teams: Fraud, BSA/AML

## What the story says

Directions Credit Union uses Unit21 for transaction monitoring, case management and real-time payment fraud prevention. Its fraud team builds, tests and changes its own detection rules to catch new fraud patterns such as P2P and account takeover, replacing a rigid legacy system and a homegrown batch-based process.

Summary written by usedby from the source page, in English. The figures are those of Unit21 and Directions Credit Union, not ours.

> With Unit21, Directions has been able to look at countless fraud patterns that were never possible in their previous system. “For example, I can write a rule around password patterns–there are X amount of password resets plus outgoing transfers.

> I have true control of our fraud strategy & systems. Unit21’s customizability allows me to create & test a rule in one day & deploy it that very same day!
>
> Jonathan Pollock, Chief Risk Officer, Directions Credit Union

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the passage quoted above is copied word for word from the page, near the name of Directions Credit Union.
- Checked: each number in our summary is printed on the page.
- Checked: Directions Credit Union uses Unit21. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/directions-credit-union-unit21 · How we check: https://www.usedby.ai/methodology