# How Docebo uses UserGems

**54 enterprise opportunities**: “54 enterprise opportunities generated in the first full quarter of operation.”

As published on [usergems.com](https://www.usergems.com/customers/docebo-2025). Captured by usedby on 2026-10-08.

- Company: [Docebo](https://www.usedby.ai/companies/docebo.md)
- Tool: [UserGems](https://www.usedby.ai/tools/usergems.md)
- Teams: BDR, Sales, Customer Success, Revenue Operations

## What the story says

Docebo uses UserGems to build a centralized scoring engine that combines CRM, first-party and third-party signals to prioritize accounts for its BDR team. The UserGems AI agent Gem-E drafts personalized outbound emails that BDRs review and approve before they are sent through Outreach.

Summary written by usedby from the source page, in English. The figures are those of UserGems and Docebo, not ours.

> Docebo launched the GTM brain at the end of Q3 and immediately saw measurable impact: 16% average reply rate on outbound sequences, compared to industry benchmarks of 2-3% for cold outreach. 54 enterprise opportunities generated in the first full quarter of operation.

- **16%**: “16% average reply rate on outbound sequences, compared to industry benchmarks of 2-3% for cold outreach.”
- **70%**: “70% of the org's pipeline now funnels through UserGems”
- **43%**: “Reply rates jumped from 0.3–1% to 20% on English sequences, and 43% on German sequences”
- **4 days**: “New workflows show results within 4 days of deployment”

> UserGems is our 'outbound brain'. They have a robust and open model that lets us bring in our own data. We've seen 11-16% reply rates and some amazing pipeline results in less than a month.
>
> Mark Kosoglow, CHIEF REVENUE OFFICER

> 11% to 16% reply rates. 54 opportunities. And as an enterprise company, that’s a lot of pipeline. This is the type of proof point that convinces me further to move down this road.
>
> Mark Kosoglow, Chief Revenue Officer

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 54 enterprise opportunities is printed word for word on the page, near the name of Docebo.
- Checked: the passage quoted above is copied word for word from the page, near the name of Docebo.
- Checked: Docebo uses UserGems. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/docebo-usergems · How we check: https://www.usedby.ai/methodology