# How Dominius uses Tidio

**73%** AI resolution rate for customer inquiries

As published on [tidio.com](https://www.tidio.com/customers/dominius/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Dominius](https://www.usedby.ai/companies/dominius.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Manufacturing](https://www.usedby.ai/companies/industry/manufacturing.md)

## The use case: how Dominius deploys Tidio

Dominius uses Tidio's Lyro AI agent on its website to answer routine customer questions from its knowledge base and to capture and qualify leads. Conversations are handed off to a live agent when needed.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Dominius, not ours.

> Achieving a 73% AI resolution rate and nearly 10% engagement with lead generation flows, the team now spends less time on repetitive tasks and more time focusing on what they do best: crafting beautiful, custom-designed interiors.

- **9.77%**: “9.77% engagement with lead generation flows”

## Tidio users in Manufacturing

- [Clarion Safety](https://www.usedby.ai/companies/clarion-safety.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 73% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Dominius.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Dominius uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/dominius-as-tidio · How we check: https://www.usedby.ai/methodology