# How Doordash uses Retool

**30-60 minutes**: “we went from 1-2 months on each tool we needed to build to 30-60 minutes.”

As published on [retool.com](https://retool.com/customers/doordash). Captured by usedby on 2026-10-24.

- Company: [Doordash](https://www.usedby.ai/companies/doordash.md)
- Tool: [Retool](https://www.usedby.ai/tools/retool.md)
- Industry: [Logistics & Supply Chain](https://www.usedby.ai/companies/industry/logistics-supply-chain.md)
- Teams: Dasher team, Supply and Demand team, Operations, Support

## The use case: how Doordash deploys Retool

DoorDash engineering teams use Retool to build internal operations tools, such as dashboards for monitoring deliveries, managing merchant accounts, investigating fraud, and handling support escalations. It replaced slow custom builds and the Django admin panel, and automated manual processes like the Dasher rewards program.

Summary written by usedby from the source page, in English. The figures are those of Retool and Doordash, not ours.

> Retool cut the time it took for Rohan’s team to build internal tools dramatically: “we went from 1-2 months on each tool we needed to build to 30-60 minutes.”

- **40+**: “DoorDash has 40+ active, operational tools built in Retool, and part of that is the democratization that Retool has enabled.”

> we went from 1-2 months on each tool we needed to build to 30-60 minutes.
>
> Rohan Chopra, Engineering lead, Dasher team

Source: [retool.com](https://retool.com/customers/doordash), captured 2026-10-02.

## Other AI tools used by Doordash

- [AWS Bedrock](https://www.usedby.ai/tools/aws-bedrock.md) — Confirmed
- [HubSpot](https://www.usedby.ai/tools/hubspot.md) — Confirmed
- [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) — Confirmed
- [Resolve](https://www.usedby.ai/tools/resolve.md) — Confirmed
- [Within](https://www.usedby.ai/tools/within.md) — Confirmed
- [Arize AI](https://www.usedby.ai/tools/arize-ai.md) — Observed

## Retool users in Logistics & Supply Chain

- [Flexport](https://www.usedby.ai/companies/flexport.md) — Observed
- [Rappi](https://www.usedby.ai/companies/rappi.md) — Observed
- [ShipBob](https://www.usedby.ai/companies/shipbob.md) — Observed
- [Swiggy](https://www.usedby.ai/companies/swiggy.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 30-60 minutes is printed word for word on the page, near the name of Doordash.
- Checked: the passage quoted above is copied word for word from the page, near the name of Doordash.
- Checked: Doordash uses Retool. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/doordash-builds-tools-in-just-hours-with-retool · How we check: https://www.usedby.ai/methodology