# How Doordash uses Replicant

**6 weeks**: “6 weeks from kick-off to launch”

As published on [replicant.com](https://replicant.com/case-studies/doordash). Captured by usedby on 2026-11-08.

- Company: [Doordash](https://www.usedby.ai/companies/doordash.md)
- Tool: [Replicant](https://www.usedby.ai/tools/replicant.md)
- Industry: [Logistics & Supply Chain](https://www.usedby.ai/companies/industry/logistics-supply-chain.md)

## The use case: how Doordash deploys Replicant

DoorDash uses Replicant's AI agents to place outbound calls to restaurants to confirm phone-based food orders, including retrying calls that hit voicemail or busy lines. It also used them for outbound tax form verification calls to Dashers during the January peak.

Summary written by usedby from the source page, in English. The figures are those of Replicant and Doordash, not ours.

> For the tax season campaign, Replicant handled nearly 800,000 calls in just eight days and saved more than 2.5 million agent minutes. That kind of scale would have been impossible with live support alone.

- **350,000+**: “350,000+ calls automated per day”
- **87 percent**: “87 percent resolution rate”
- **2.5 million**: “saved more than 2.5 million agent minutes”
- **2,000**: “scaled to over 2,000 concurrent calls at peak”

> Replicant was able to meet or exceed our goals across all major metrics but, more importantly, our partner restaurants preferred the AI solution.
>
> George McConnell, Fmr. Global Operations Manager

Source: [replicant.com](https://replicant.com/case-studies/doordash), captured 2026-11-08.

## Other AI tools used by Doordash

- [AWS Bedrock](https://www.usedby.ai/tools/aws-bedrock.md) — Confirmed
- [HubSpot](https://www.usedby.ai/tools/hubspot.md) — Confirmed
- [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) — Confirmed
- [Resolve](https://www.usedby.ai/tools/resolve.md) — Confirmed
- [Retool](https://www.usedby.ai/tools/retool.md) — Confirmed
- [Within](https://www.usedby.ai/tools/within.md) — Confirmed

## Other companies using Replicant

- [AAA](https://www.usedby.ai/companies/aaa.md) — Confirmed
- [Bulwark Pest Control](https://www.usedby.ai/companies/bulwark-pest-control.md) — Confirmed
- [Century Support Services](https://www.usedby.ai/companies/century-support-services.md) — Confirmed
- [CorVel](https://www.usedby.ai/companies/corvel.md) — Confirmed
- [ECSI](https://www.usedby.ai/companies/ecsi.md) — Confirmed
- [Evive Brands](https://www.usedby.ai/companies/evive-brands.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-08.

- Checked: the figure 6 weeks is printed word for word on the page, near the name of Doordash.
- Checked: the passage quoted above is copied word for word from the page, near the name of Doordash.
- Checked: Doordash uses Replicant. Confirmed line. Latest check across sources: 2026-11-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/doordash-replicant · How we check: https://www.usedby.ai/methodology