# How Dossier uses Siena AI

**43%**: “43% automation rate across all conversations”

As published on [siena.cx](https://www.siena.cx/customer-stories/dossier-handled-black-friday-customer-service-zero-panic), January 2026. Captured by usedby on 2026-10-27.

- Company: [Dossier](https://www.usedby.ai/companies/dossier.md)
- Tool: [Siena AI](https://www.usedby.ai/tools/siena-ai.md)
- Teams: Customer Care, Reviews
- Customer since (as the page says): Dossier kicked off their Siena implementation in September 2024.

## The use case: how Dossier deploys Siena AI

Dossier, a perfume brand, uses Siena's AI agents to automate email customer support, reply to positive customer reviews across platforms, and handle shopper chat for returns, exchanges and product recommendations.

Summary written by usedby from the source page, in English. The figures are those of Siena AI and Dossier, not ours.

> We were very happy to see that the first response time was the same as the one in the normal days.

> Siena was a big, big help. Because if not, I don't know, maybe we would be in a backlog even today.
>
> Oana Sale, CX Lead

Source: [siena.cx](https://www.siena.cx/customer-stories/dossier-handled-black-friday-customer-service-zero-panic), captured 2026-10-27.

## Other companies using Siena AI

- [Canopy](https://www.usedby.ai/companies/canopy.md) — Confirmed
- [Comfrt](https://www.usedby.ai/companies/comfrt.md) — Confirmed
- [Coterie Baby](https://www.usedby.ai/companies/coterie-baby.md) — Confirmed
- [Earth Breeze](https://www.usedby.ai/companies/earth-breeze.md) — Confirmed
- [Eskiin](https://www.usedby.ai/companies/eskiin.md) — Confirmed
- [Everyday Dose](https://www.usedby.ai/companies/everyday-dose.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-27.

- Checked: the figure 43% is printed word for word on the page, near the name of Dossier.
- Checked: the passage quoted above is copied word for word from the page, near the name of Dossier.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Dossier uses Siena AI. Confirmed line. Latest check across sources: 2026-10-27.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/dossier-siena-ai · How we check: https://www.usedby.ai/methodology